Service & support
Built to stay supported. Built to evolve.
Pyrolog systems are designed for long-term service, calibration, software support and upgrade as requirements change.
Support starts with the installed scope and the evidence needed to understand it: equipment and software identity, configuration, signal paths, calibration context, data location, report version and known changes. The applicable response, visit, spare, backup and access arrangements are agreed for the project or AMC.
Maintain
AMC and preventive-maintenance planning, acquisition-health review, authorised configuration checks, backup/retrieval checks and calibration or verification coordination.
Restore
Structured fault intake, remote assistance where the plant permits it, repair or hardware replacement, software recovery and clear records of the work performed.
Calibrate
Thermal calibration capability is available through Multitek. The exact accredited scope, range, method, site/laboratory arrangement and deliverable are confirmed before service.
Evolve
Additional channels, report fields, alarm logic, integrations, dashboards and cloud/IoT layers can be assessed without treating the original system as disposable.
Additional engineering, hardware, travel or software development is scoped separately. Remote access is used only with the plant's approval and agreed controls.
7-day service support is available throughout the week; the applicable response plan and service window are confirmed in the support arrangement.
Parent-company reference: Multitek calibration services. Always confirm the current accreditation scope and service applicability for the requested work.
Contact for service
201-208, 2nd Floor, Shri Krishna Complex,
Opp. Gate No. 2, Mahesh Apartments,
Vasundhara Enclave, New Delhi–110096